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Error reports, questions, suggestions, observations on how you're using the materials - we read everything. There's a real person on the other end of the inbox.
How to reach us
General inquiries: [email protected]
This is the best way to reach us for most things:
- Questions about content
- Suggestions for new topics
- Feedback on existing guides or patterns
- General comments
Error reports: [email protected]
When reporting an error, please include:
- The URL of the page with the issue
- A description of what's wrong
- If it's a technical issue, your browser and device
Security issues: [email protected]
If you've discovered a security vulnerability, please report it directly rather than publicly. See our security policy for details on responsible disclosure.
Response times
We acknowledge messages within a few business days. Error reports often get fixed before a reply goes out - if you've flagged something and it disappears from the site, that's confirmation.
More complex questions take longer. We'd rather give a useful answer late than a hollow one quickly.
What we can help with
Content questions: Clarifications about guides, patterns, or tools. If something's unclear, we want to know so we can improve the explanation.
Error corrections: Typos, broken links, incorrect information, outdated guidance. These are high priority and usually fixed quickly.
Suggestions: Ideas for new content, improvements to existing content, or features you'd find useful. We can't implement everything, but we track suggestions and consider them when planning updates.
Accessibility issues: Problems using the site with assistive technology, or accessibility concerns with our guidance. These are treated as high priority.
What we can't help with
Project-specific consulting: We can't provide custom UX advice for your specific project. The guides and patterns here are meant to be general-purpose resources you can apply to your own context.
Tool support beyond our own: If you're having trouble with a third-party tool or platform, we can't provide support. We can only help with the tools hosted on The UX Shop.
Employment inquiries: We're not currently hiring. We'll update this if that changes.
For common questions, check the FAQ sections on individual pages and the site-wide FAQ on the about page. Your question might already be answered there.
Meeting requests
We occasionally accept meeting requests for substantive discussions about UX practice. If you'd like to discuss something that doesn't fit in an email, mention that in your initial message and briefly describe what you'd like to discuss.
We prioritize:
- Accessibility practitioners and advocates
- Educators using these materials in teaching
- Discussions that might improve the resources for everyone
A note on volume
Messages occasionally get buried. If you've reported something urgent - a security issue or a significant error - and haven't heard back within a week, please follow up.
Our focus is on maintaining these free resources. We don't currently offer paid consulting or training services.
We occasionally participate in interviews if the topic aligns with our work. Send a brief description of what you're working on and what you'd like to discuss.
Email [email protected] with the URL of the page containing the broken link and, if possible, where the link was supposed to go. We'll fix it promptly.
If it's been more than two weeks, please follow up. Emails occasionally get lost or buried. For time-sensitive issues like security reports, following up after a week is appropriate.